Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns. However, we offer a Frozen Delivery Guarantee: if your ice cream doesn't arrive frozen, we will replace it or issue a refund.
1
Inspect Your Delivery
Check your order immediately upon arrival to ensure all pints are frozen and the order is correct.
2
Document Issues
If there is damage or melting, take clear photos of the product and the shipping label.
3
Contact Support
Email our team within 24 hours of delivery with your order number and photos.
4
Resolution
Our team will review your claim and arrange for a replacement shipment or a full refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing